Dealer Terms

This policy is effective August 15, 2006, and supersedes all previous policies.

DEALER DISCOUNTS: To qualify for dealer pricing, you must have a store-front or an established re-sale business, and a sales tax resale permit for your location. (If your jurisdiction does not issue sales tax resale permits, please submit a copy of your business license.)

NEW ACCOUNTS: Please include a completed credit application (available online at and a completed and signed Resale Certificate (available at with your initial order ($100 minimum). Immediate shipment to approved accounts can be made if payment accompanies the order. Orders will be shipped on terms as soon as credit has been established.

MINIMUM RE-ORDER: No minimum order amount, but a Small Order handling charge of $5.00 will be added to orders under $50. Cumulative annual purchases totaling at least $100 are required to preserve dealer account status. Retail pricing will apply on orders for all accounts not meeting the annual minimum commitment; a retroactive credit will be applied to previous orders in the current year once the commitment is met.

TERMS: Orders up to $1,200 net will receive Net 30 days; orders over $1,200 will receive Net 60 days. Finance charge of 1.5% per month is added to all past-due amounts. Credit cards may be used for prepayment of orders, but may not be used to pay invoices for orders shipped on terms. All orders are FOB South San Francisco and are subject to credit approval.

SHIPMENTS: Shipments are FOB South San Francisco, and title passes upon tendering to the carrier. Unless you specify other routing instructions, orders will ship either UPS Ground or FedEx Ground (our choice), freight Prepaid and added to your invoice (or give us your UPS/FedEx account number, and we can ship billed to your account). Large orders (over 300 lbs) can be palletized and shipped by truck if your delivery location can accept such shipments; please advise us if you have a preferred carrier, and your account information for billing.

Shortages or error in shipments, defective merchandise, or errors in billing must be reported within 15 days of delivery of merchandise. If merchandise has been damaged in transit, be sure that the carrier notes the damage on the delivery receipt before you accept delivery, so that a damage claim can be filed with the carrier.

We encourage you to provide an email address to receive automated shipment status updates for your orders. It will never be rented or sold for “spam”.

RETURNS: All returns must have prior authorization. Returns without authorization will be refused; be sure to call for a Return Material Authorization (RMA) number before returning any items. Returns must be shipped prepaid freight with the RMA number written on each carton. To receive credit for non-defective items, all returned merchandise must be received in new and saleable condition.

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